Privacy Policy

Your personal data is handled by One Casino Limited under European data protection law and the law of Malta. Using our website means you accept this policy.

What we collect

To open an account we ask for your name, username and password, date of birth, gender, home address, e-mail address and phone number. While you play we record your game and payment history, deposits and withdrawals, bank details, limits, self-exclusions, bonuses, log-in times, devices and browsers, and your conversations with our support team.

Documents

To verify an account we ask for a photo ID and a recent utility bill as proof of address. A small group of players is also asked for a bank or card statement. These copies are stored securely.

Why we use it

Your data lets us confirm your age and identity, check where funds come from, run our loyalty programme, protect your account, answer your questions and improve our service. We also use it to stop fraud, meet anti-money-laundering duties and check self-exclusion registers.

Who receives it

Payment providers, auditors, legal advisers, identity and anti-fraud services, analytics and security partners, and marketing partners may receive the data they need for their task. Transfers outside Europe follow the standard contract clauses of the European Commission.

Your rights

You may see, correct or delete your data, take it with you, object to its use and withdraw marketing consent at any time. Send your request from your registered e-mail address to our Data Protection Officer at [email protected] with your name, username and the details of your request.

Calls

Phone calls with us are recorded. If you prefer, you can contact us by e-mail or live chat instead.

Complaints about your data

Write to our Data Protection Officer first. If the answer does not satisfy you, you can turn to the Office of the Information and Data Protection Commissioner in Malta.