Terms and Conditions

Here is a short guide to the agreement you accept when you open an account at OneCasino. The full Terms and Conditions remain the binding text, and where a translation reads differently, the English wording counts.

Who we are

OneCasino is run by One Casino Limited, a company registered in Malta. Our licence is issued by the Malta Gaming Authority under number MGA/B2C/327/2016, and disputes fall under Maltese law.

Your account

Only people who are 18 or older, or older where local law sets a higher age, may play. You register in person, choose a username and password and keep both to yourself. One account per person is the rule, and accounts cannot be sold, shared or transferred. Your personal details must be correct, and you tell us when they change.

Identity checks

At any time we may ask for proof of identity, address or payment method, and we can pause a payout until the checks are finished. Politically exposed persons and anyone who worked for us in the last five years, together with their household, cannot hold an account.

Deposits

You play only with cleared funds you deposited yourself, using cards and wallets that are valid and registered to you. Cash and cheques are refused. Funds held on account earn no interest, and we never extend credit.

Payouts

A withdrawal is paid, where possible, back to the method that funded the deposit and always in the name of the account holder. Each deposit must be played through once before a payout is accepted. Bonus money cannot be paid out until its wagering is complete, and a request made before that point removes the bonus and the winnings made with it. Any processing fee is shown when you ask for the payout.

Bonuses

Every bonus comes with its own wagering, shown when you receive it, and campaign rules take priority over the general rules. Each bonus can be received only once per person, card or payment method. Bets with almost no risk count as irregular play, and abuse of an offer can lead to the bonus, its winnings or the account being removed.

Inactive and closed accounts

An account with a real-money balance that nobody has opened for six months counts as inactive. It stays open and the balance is kept. You can close your account at any time through Customer Support.

Games and errors

Bets placed while a game malfunctions are void, and money credited by mistake is taken back. If a game gets stuck mid-round, we may close the open bet and refund the stake to your account.

Complaints

Raise a complaint with Customer Support first. Unsolved cases can be taken to eCOGRA, and matters that concern our licence to the Malta Gaming Authority.